Freshly back from the last rites and burial of the InfoPrint organization, Printronix made the announcement that for the last two decades, Printronix had been the sole OEM supplier of over 100,000 InfoPrint line printers and thermal printers.
In the Printronix press release, the company offers maintenance support and spare parts for the IBM and InfoPrint 6400, 6500, 4400 and 6700 printers.
From the announcement:
"Printronix provides a complete solution for InfoPrint Solutions customers, including a full line of printers, consumables and service offerings through the existing InfoPrint Channel Partner network which fully ensures uninterrupted customer support. InfoPrint end users can tap into the full product range offered by Printronix and its Channel Partners, who are trained and have the full backing of the Printronix global technical support team to ensure top tier customer support. "
In regards to Printer Connection, PCI is a Top Printronix (Platinum, one of <20) partner and was a Top InfoPrint partner (Premier, one of 10) until their tragic end.
A style of printer not sold or mentioned by Printronix is the 'Industrial Serial Matrix' printers known in IBM/InfoPrint customers as the 4247 and the previous 4230 and 4232. PCI is also a distributing partner (one of 4) for the Tally 4347 printer. This printer serves as a replacement and upgrade from the old 4247 and the new "Paint Shaker 4247-Z03". PCI can source the former InfoPrint 4247 as its OEM builder Compuprint is also coming out from behind the curtain. PCI strongly recommends evaluating the Tally 4347-i10 against the 4247-Z03 unit for any use on any printer stands other than a granite counter, as the Z03 can make many printer stands actually walk across the floor from the shaking.
Regarding maintenance service - the IBM and InfoPrint service was always and only offered as a 24x7 package, regardless of the customer's need or budget. The service norm in the industry is now 9x5 next business day and often with a spare printer as mission critical backup. PCI continues to offer and provide service and spares on all the InfoPrint and Printronix lines described in this Printronix action. For IBM/InfoPrint printers, service can be delivered by either PCI, Printronix, or a resale from PCI of Ricoh's continuing RPPS/contractor service arrangement for industrial printers.
For any information and discussion of future pricing and availability of service, parts and printers, contact Warren Neeley at 817-939-5614 or wneeley@pciprinters.com.
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