"Asked in a 2010 interview what had sustained IBM for nearly 100 years, Opel said it was the values engendered by Thomas J. Watson Sr., who ran the company from 1914 until he retired in 1952. Watson preached that the company should be run based on its beliefs, which included respect for the individual, dedication to customer satisfaction, and a pledge to perform every task in a superior way."
Amen, and rest in peace.
http://www.ibm.com/ibm/us/en/johnopel.html
For questions or comments, contact Warren Neeley at wneeley@pciprinters.com.
Saturday, November 5, 2011
Tuesday, October 25, 2011
Ricoh Continues Layoffs At Boulder Colorado InfoPrint Solutions Plant
http://tonernews.com/Message.aspx?vy=bb&id=24752
In part:
Japan-based Ricoh Co. on Thursday conducted layoffs at its Boulder InfoPrint Solutions facility, a company official confirmed.It is unclear how many people were affected. InfoPrint spokesman Peter Lazaroff said the company is "doing some reductions (Thursday)," but declined to disclose a number.
Earlier this year, Ricoh officials announced plans to realign the firm's production print resources operations, form a new entity called Ricoh Production Print Solutions and move the InfoPrint Solutions headquarters to West Caldwell, N.J., from Boulder. Ricoh anticipated the workforce reduction would affect 9 percent of its 109,000-person global employee base.
At the end of July, InfoPrint employed 700 people in Boulder, company officials told the Camera at the time. In 2010, InfoPrint had 725 employees locally.Lazaroff on Thursday declined to provide a current headcount of the Boulder operations.
In part:
Japan-based Ricoh Co. on Thursday conducted layoffs at its Boulder InfoPrint Solutions facility, a company official confirmed.It is unclear how many people were affected. InfoPrint spokesman Peter Lazaroff said the company is "doing some reductions (Thursday)," but declined to disclose a number.
Earlier this year, Ricoh officials announced plans to realign the firm's production print resources operations, form a new entity called Ricoh Production Print Solutions and move the InfoPrint Solutions headquarters to West Caldwell, N.J., from Boulder. Ricoh anticipated the workforce reduction would affect 9 percent of its 109,000-person global employee base.
At the end of July, InfoPrint employed 700 people in Boulder, company officials told the Camera at the time. In 2010, InfoPrint had 725 employees locally.Lazaroff on Thursday declined to provide a current headcount of the Boulder operations.
Sunday, August 7, 2011
Ricoh Calls it Quits on Most of Old IBM Printer Business
Last Tuesday, Ricoh announced the halt to the entire old IBM Printing Systems operation, lately operating as 'InfoPrint'.
The large-end roll-fed printers, software and services were folded into a new Ricoh operation called RPPS back in April.
Everything else known as 'InfoPrint' was announced Tuesday to come to an end on December 30, 2011:
- Business Partners, called 'Solution Specialists' to the Ricoh folks;
- Maintenance sales through any partner channel;
- Industrial impact and thermal printers;
- Workgroup printers;
- Cutsheet printers.
What will continue?
- For now, and some of 2012, the RPPS service organization;
- For a while, the 'InfoPrint' product name on the big roll-fed printers. Watch for that to likely end as well. Ricoh feels their brand is a stronger one than InfoPrint, and they are unwilling to pay to use the IBM logo.
What to look for in the future?
- Outsource of Service: Ricoh has to honor any prepaid service contracts, but they made no promise that it will be their personnel doing the service delivery. Look for a quick outsource of Industrial, Impact, Thermal, and Workgroup printers! There is no more problem with some customer with poor customer satisfaction that would threaten to stop buying InfoPrint printers. Ricoh can say "Guess what! Knock yourself out, because we don't sell those printers anyway!!!"
- Layoffs: Unfortunately, Ricoh is looking to cut a bunch of people, and when you outsource the work, you have extra people on the payroll that can be cut loose.
- Service Management Shakeup: Why have the old 'InfoPrint' managers when the Ikon/Ricoh group has lots of local service management?
The large-end roll-fed printers, software and services were folded into a new Ricoh operation called RPPS back in April.
Everything else known as 'InfoPrint' was announced Tuesday to come to an end on December 30, 2011:
- Business Partners, called 'Solution Specialists' to the Ricoh folks;
- Maintenance sales through any partner channel;
- Industrial impact and thermal printers;
- Workgroup printers;
- Cutsheet printers.
What will continue?
- For now, and some of 2012, the RPPS service organization;
- For a while, the 'InfoPrint' product name on the big roll-fed printers. Watch for that to likely end as well. Ricoh feels their brand is a stronger one than InfoPrint, and they are unwilling to pay to use the IBM logo.
What to look for in the future?
- Outsource of Service: Ricoh has to honor any prepaid service contracts, but they made no promise that it will be their personnel doing the service delivery. Look for a quick outsource of Industrial, Impact, Thermal, and Workgroup printers! There is no more problem with some customer with poor customer satisfaction that would threaten to stop buying InfoPrint printers. Ricoh can say "Guess what! Knock yourself out, because we don't sell those printers anyway!!!"
- Layoffs: Unfortunately, Ricoh is looking to cut a bunch of people, and when you outsource the work, you have extra people on the payroll that can be cut loose.
- Service Management Shakeup: Why have the old 'InfoPrint' managers when the Ikon/Ricoh group has lots of local service management?
In May, Ricoh Quit the InfoPrint Industrial Business in Europe
On May 24, 2011, Ricoh Announces and Discontinues the European Sale of New ServicePacs for All InfoPrint Industrial Printers
On the very same day, Ricoh announced and quit selling maintenance on the industrial product line. Can the same action be far behind in the USA?
Customer Reference Document #11-1054
Withdrawal From Marketing: 24x7 Industrial ServicePacs for Europe
Announce date: May 24, 2011
Withdrawal from Marketing: All 24x7 On-site Maintenance Packs for the InfoPrint 6500,and 6400 Line Matrix, InfoPrint 6700 Thermal, and InfoPrint 4247 Printers in Europe
Overview
Effective May 24, 2011, InfoPrint Solutions Company is withdrawing the Maintenance Packs shown in the table below. No orders will be accepted on or after May 24, 2011.
All 24x7 Maintenance Packs for all InfoPrint 6500, 6400, 4247, and 6700 printers are being withdrawn in Europe.
Thursday, April 21, 2011
Ricoh Integrates and Obliterates InfoPrint Organization
April 2011 -
Ricoh collapses the InfoPrint organization. View full press release here.
April 4, 2011 — Ricoh Company, Ltd. announced the realignment of its production print resources. Ricoh formed Ricoh Production Print Solutions (RPPS), incorporating InfoPrint Solutions and the Ricoh Production Printing Business Group’s marketing and planning resources from Japan. They hope to streamline processes, operations and organizations within the Ricoh Family Group of Companies, including InfoPrint Solutions which will operate as RPPS. The new structure is planned to cost less by eliminating many of the costs of the Boulder, Colorado location and bringing together in New Jersey the Ricoh resources to develop, market and support industry leading end-to-end solutions for production customers.
Throughout April: — Not one single word of communication from Ricoh management to their InfoPrint Business Partner Reseller community regarding the General Office business or products from InfoPrint.April 19, 2011 — Ricoh management privately and confidentially announces what seems to be a total layoff of its non-production-print staff. Holding individual meetings with employees, all field sales and headquarters personnel involved with the "General Office" product lines are apparently given their walking papers.
Wednesday, March 23, 2011
More Coverage on Ricoh in Japan
JAPAN QUAKE ,TSUNAMI & RADIATION SHUTS 5 RICOH PLANTS
From TonerNews.com; click here for source.
Further to last week’s report on the impact of the earthquake and tsunami on Japan’s leading camera manufacturers, Ricoh has advised that it has suspended operations at several manufacturing plants in the Tohuko, Kanto and Shizuoka prefectures.
The company also advised that none of its employees had been injured as result of the March 11 earthquake.The divisions that have suspended operations include Ricoh Optical Industries (optical products and projectors), Hazama Ricoh (product parts), Tohoku Rioch (MFPs, printers and toner), Ricoh Printing Systems (production printing products) and Gotemba Plant (MFPs and printers).
From TonerNews.com; click here for source.
Further to last week’s report on the impact of the earthquake and tsunami on Japan’s leading camera manufacturers, Ricoh has advised that it has suspended operations at several manufacturing plants in the Tohuko, Kanto and Shizuoka prefectures.
The company also advised that none of its employees had been injured as result of the March 11 earthquake.The divisions that have suspended operations include Ricoh Optical Industries (optical products and projectors), Hazama Ricoh (product parts), Tohoku Rioch (MFPs, printers and toner), Ricoh Printing Systems (production printing products) and Gotemba Plant (MFPs and printers).
What About the InfoPrint Supply Chain?
Impact on Office Products Industry from Earthquake in Japan
From InfoTrends. Submitted By: Cathy Martin on March 18, 2011Click here for original blog;
the Ricoh portion posted here.
Ricoh has stopped production at five of its manufacturing plants that produce MFPs, printers, projectors, production printers, printer parts, and toner. It is unknown when these plants will reopen and begin operating. Three other plants are partly operating that also do MFPs, printers, parts, supplies, and toner. Challenges to production will be include rolling blackouts and delivery of parts.
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