Don't call IBMSERV for printers after September 1

New Support Phone Numbers

There are new InfoPrint telephone numbers to be used to contact our InfoPrint Solutions hardware/software, service and support call centers.

Canada and the United States
EFFECTIVE September 1, 2010
New Toll-free Phone Numbers

Canada 877-318-8967
United States 877-318-8968

Goodbye IBMSERV(e)... The best I can make is 877-D1TTYOU. So I guess you need to think "Division One - Texas Tech - ... YOU". Simple!

I just couldn't get Texas A&M into that number. (I tried.)

InfoPrint and a new Board of Managers

"InfoPrint's three-year journey -- from the beginning of the Joint Venture between IBM and Ricoh in June 2007 until becoming an independently operated, wholly owned subsidiary of Ricoh on July 1, 2010, ..." has been completed. Click here to read more.
From IBM to Ricoh....


InfoPrint has also posted a list of the "Board of Managers". It is interesting to examine the make-up of the Board to get a feel for the direction of the future. We welcome your own blog posting on this topic.

Board of Managers

Meet the InfoPrint Solutions Company Board of Managers

Norihisa Goto, Ricoh

General Manager, Production Print Business Group

Zenji Miura, Ricoh

CFO

Takashi Kawaguchi, InfoPrint Solutions

CFO

Kazuo Togashi, Ricoh Americas

Chairman and CEO

Daisuke Segawa, InfoPrint Solutions

President and CEO

Jeff Paterra, InfoPrint Solutions

Senior Vice President & General Manager

Paul Loftus, IBM Global Technology Services

General Manager, Maintenance and Technical Support

Now, I've never met this person, and I expect the very best, and I mean no harm, but I just can't leave this one alone.... Everyone knows that a good team needs a "Goto" player, and it looks like we have one as well!

Our Customer Runs with the Bulls!

Often we 'shoot the bull' with our customers. However, we don't remember having a customer that 'runs with the bulls' - until now!

Article from the Waco, TX paper.

Congratulations Raymond and Ana on your 10th Anniversary and your great trip to Spain!

Pro MICR Printer Series from InfoPrint by Rosetta

InfoPrint Solutions Company and Rosetta Technologies have joined forces to bring you the InfoPrint Pro 907 MICR, InfoPrint Pro 1107 MICR and InfoPrint Pro 1357 MICR cut sheet printers. The InfoPrint Pro MICR printers take production MICR printing to a new level. With a choice of three speeds, from 90 to 110 to 135 ipm, they are designed for high-volume check and IRD printing environments with the tightest print windows. These powerful printers deliver duty cycles to support your volume requirements, up to 1.9 million images per month. They offer superior MICR output quality, high speed, reliability and finishing capabilities, at an exceptionally low cost-per-page.

With Intelligent MICR™ features like a programmable online dashboard, robust user and administrative controls and highly-configurable alerts, the Pro MICR printers offer complete oversight to your production printing environment right from your desktop. The printers are available with Rosetta’s state-of-the-art Promark MICR toner, which virtually eliminates item rejections in the most demanding check and IRD processing environments.

To go to the Rosetta web page covering these new MICR Printers, click here.
For InfoPrint's site on the Pro 907 MICR, this should do the trick.

For more information, please contact Warren Neeley at 817-430-6202 or wneeley@pciprinters.com

InfoPrint folks and an exciting future

Let’s consider the here-and-now of Ricoh’s newest ‘shiny penny’, the new InfoPrint Solutions.

InfoPrint now has the ability to be a great printer and solutions company. At IBM Printing, we used to talk about how our profits had to be sent to IBM, while our competitors were printer companies. They reinvested in print, not computers and software and services. Meanwhile IBM was sending us management challenges in order to drive the Big Blue profit train. Ricoh ‘gets’ us – they get printer people - in ways that I believe IBM did not for a very long time, and now the printer profits get to stay with the printer people.

InfoPrint, once shed of the labyrinth of IBM computer systems, should have so much more flexibility in designing and implementing integrated customer offerings. I’m hopeful to see some great new programs.

Ricoh’s InfoPrint Solutions could provide us a broader sales kit. Ricoh already has a large number of alliances and software solutions, and a larger line of color printers and MPF devices.

To contact Warren Neeley, call 817-430-6202 or write wneeley@pciprinters.com.

InfoPrint Solutions Company Receives Multiple Industry Awards for Its Workgroup and Cutsheet Solution

InfoPrint release available here.
Recognition from BERTL, Better Buys for Business, Buyers Lab Inc. and Wirth Consulting


BERTLs Best Fall 2009 Awards
BERTL Inc, a leading source of objective, independent product evaluation reports and comparative analyses on digital imaging devices and workflow solutions.
Best Feature Rich Multi Function Printer (MFP) Range for the Midrange Color MFP Series
InfoPrint Color 1846
InfoPrint Color 1856
InfoPrint Color 1866 MFPs


The Better Buys for Business 2010 Office Printer Guide Editor’s Choice Award
Better Buys for Business, the leading independent buyer’s guide for office imaging equipment
2010 Editor’s Choice Awards:
InfoPrint 1822
InfoPrint 1823
InfoPrint 1832
InfoPrint 1852
InfoPrint1872
InfoPrint 1892
InfoPrint 1985


Buyers Lab Inc Outstanding Achievement Award
Buyers Laboratory Inc. (BLI), the world’s leading independent evaluator of document imaging products and solutions. BLI announces its “Outstanding Achievement Award” winners each year.
InfoPrint 1892


The Fall 2009 BLI Pick Awards for Monochrome Printers and MFPs
The InfoPrint solutions to win Pick Awards are:
InfoPrint 1988 MFP
InfoPrint 1880 MFP
InfoPrint 1892

Wirth Consulting, well known for their testing and evaluation of digital-imaging systems in order to provide timely and independent overviews of devices for their customers.

InfoPrint 1968 MFP

InfoPrint ends product eligibility for Solutions Partners

Here's a recent email we received...

June 17, 2010
Dear InfoPrint Solutions Partner,
The InfoPrint^® Solutions Company is providing the following Continuous Forms Production Print related announcements with this communication:

• Withdrawal of the Authorized High End Continuous Forms Channel Program
• Continuous Forms Production Products are being withdrawn from the list of eligible Printer Products under the Public Sector Fee Offering

Our Translation?
In regards to "Production Printers", InfoPrint is 1) "taking it all direct" and canceling all Production-Print-Selling-Reseller contracts that once existed for Business Partners to sell the Production line of printers, and 2) InfoPrint is ending the "finder's fee" once available to Non-Production-Print- Selling-Resellers that could turn over leads for Production Printers to InfoPrint and earn a fee upon the InfoPrint sale of the account.

Printers involved in this announcement? High End Continuous Forms Printers consisting of the InfoPrint 3000, 4000, 4100 and 5000 families of printers.

Options now available for customers?
1) New InfoPrint Production Printers, direct and only from InfoPrint.
2) Refurbished, InfoPrint-Maintenance-Available Production Printers (InfoPrint 3000, 4000, 4100) from Printer Connection or our friends - knowledgeable, experienced resellers with many production customers.

For more information, contact Mike Walker at 877-430-6202.